1. Free trial first
Every new account includes a full 7-day free trial with complete protection and no payment method required. We encourage you to use this period to confirm the service works for your site and your Google Ads setup before subscribing.
2. Subscription payments
Because you have a full free trial to evaluate the service before any charge is ever made, subscription payments (monthly or annual, any plan) are non-refundable once processed, except as described below or where required by applicable law.
3. Exceptions
We will consider a refund, at our discretion, if:
- You were charged due to a genuine technical error on our side (e.g. a duplicate charge);
- The service was materially unavailable for an extended period during your paid billing cycle due to a fault on our end;
- Applicable consumer protection law in your country grants you a statutory right to a refund or cooling-off period.
4. Cancellations are not refunds
Cancelling your subscription stops future billing but does not refund the current billing period already paid for — you retain access until the end of that period. You can cancel anytime from your dashboard.
5. How to request a refund
Contact us at [email protected] with your account email and the transaction date. Since Paddle is the Merchant of Record and processes the actual payment, eligible refunds are issued by Paddle back to your original payment method; you may also contact Paddle support directly using the link in your purchase receipt email.
6. Contact
Questions about this policy: [email protected]